What is the need / problem
At present hub managers have no efficient way to pack customer orders, resulting in tedious work-a-rounds, inefficiencies and packing errors.
Who does it impact
Hub managers who pack customer orders.
What is the current impact of this problem
Inefficient use of packers time, packing errors, lost potential users
What is the benefit in focusing on this
Packing orders needs to be done quickly and accurately at the food hub. At present a hub manager needs to download a CSV file, manipulate it, and make a packing sheet for each customer, and print them out to take to the packing location. Hub managers find this process cumbersome. So to avoid it, they are using invoices to pack orders. But invoices are not designed as packing slips, and there are other problems associated with this use. By focusing on the hub’s packing process we can develop ‘packing slips’ that help them pack orders more efficiently and OFN will respond to new hub users primary questions/concerns.
Links to more details
Some discussion on slack brainstorm-incept channel: https://openfoodnetwork.slack.com/messages/CC0HNNKL6/convo/C0BJ86CH5-1526454003.000474/. @Matt-Yorkley notes: “The second thing is this idea of the Packing Sheet. We already have this concept in the reports section, but the reports section doesn’t create usable packing sheets. With the two hubs that I work with in the UK, the first thing they both said is they need packing sheets, and that packing sheets are not invoices.We talked a bit before about the issues with invoices being used in this way, as an invoice is a legal document that comes with a lot of complications. If you issue one and then an item gets damaged during delivery for example, you technically have to issue a new invoice with a new number, and/or a void for the previous invoice. It’s not great if our users are using invoices as packing sheets. They are currently using invoices for this because they don’t have usable packing sheets”
Potential solutions that will solve this problem
printable packing slips, that have all the information packers need, co-designed with packers who have weekly experience with what makes packing easy and clear