View of the user/agent types that are involved in the processes, and their high level needs.
Things that are inherently needed by all these users
Problem #1 in achieving these needs within the OFN platform
Problems #2 and #3
Problem #4
Solution model for problems #1 and #2 (note: this doesn’t solve the users/agent relationships)
Solution model for problem #3
Part 1
Part 2
Solution model for problem #4
For those of you looking at the solutions and going cross-eyed, don’t worry. Someone in the room who created and understands these models will write up notes so you too can decipher how they work. 
I have lots of strong feelings reading this…1) really impressed with what important work you all are doing over there - this is going to make OFN so much stronger 2) very comfortable that - even though i can’t grasp the detail of what you are doing that I have complete trust that you are doing an ideal job on behalf of all of us and 3) i wish a lot that i was there and could join in…and maybe next time I will 
Thanks very much for doing it - we are an amazing team doing spectacular work 
google doc for writing up / annotating and capturing deeper understanding . . https://docs.google.com/document/d/1vNfIpuxKNdfhu4g8xvuHT5sGUytEUMR7wqaVwfih5zI/edit#
