@serenity@danielle@sstead@Jen Nick mentioned this at the global hangout last night and I thought it might be useful for us to have a look. Sounds like it’s working really well in the UK and could be an approach we consider for our customer service needs too (especially once our massive re-launch and expansion happens) . .
@NickWeir that link is taking me somewhere very irrelevant - could be the same page number but wrong discourse instance? you might need to adjust the link to go outside global discourse and take us to UK page?
Sounds like a fantastic model! I can see how this would work well for some of the enterprises who contact us and don’t know where to start, or need more hands on assistance. I think the structure would also appeal to interns, because they’ve got a clear project, with objectives, a timeline and they would learn plenty I’m sure. My only concern is how we’d support the interns, that would be a pretty demanding task in itself?