One of the amazing/infuriating things about managing an OFN instance is chasing users around, isn’t it? Since people can just happily register their enterprise and start trading, we notice in the US that they tend to dive in without much forethought or knowledge of how OFN works, and then they possibly (probably) end up with a suboptimal setup that creates a lot of extra support work and may add to an assumption or opinion (which they share with other prospective users) that "OFN is Hard!" ).
So how do we make sure people’s enterprises are set up for success and minimal support using OFN, and keep from getting the reputation that OFN is “too hard” for people to use?
How do you get ahead of this in your instance? When a user actually talks to you before setting up, how do you help them set up in ways that make sense for both their business and the way OFN works without overwhelming them? We have the lovely quick start guides, but even when people read them, is there specific basic information people need to know about themselves and their business in order to set things up right (or have us set things up for them)? I am thinking of a questionnaire (started here) or something that will help prospective users think about how their business runs rather than having to think about all the million things OFN can do and then try to filter through those and put together a setup that works for them.
How do you handle helping new users get a good, useful setup right away?