What is the need / problem
Some users report that they can’t access the OFN and shop on their tablet / mobile / etc. After investigation it seems related to the fact they use an old version of Android. But it’s still very disturbing for them as they have the impression the site is not working and this is our fault…
Who does it impact
Some customers and the associated instances as they get complains from hubs facing those customers complains.
What is the current impact of this problem
Some customers and hubs are annoyed and think the OFN is bugging.
What is the benefit in focusing on this
Reinforce our hubs and customers satisfaction and the quality impression of OFN.
Links to more details
- GH on impossibility to checkout with old Samsung phone https://github.com/openfoodfoundation/openfoodnetwork/issues/2568
- GH issue on access issue with old Samsung tablet: https://github.com/openfoodfoundation/openfoodnetwork/issues/2104#issuecomment-371020841
Potential solutions that will solve this problem
- Include a tool that detect browser used by the customer and if not supported redirect to some “support” page telling this browser is not supported and what they should do to access the service.
- That implies we are able to define which browsers we support.