What is the need / problem
Mary only propose a pick-up solution, she never delivers at her customers’ home. Mary’s customer are annoyed to be asked to fill in their address at checkout, they don’t understand why. So Mary wants to be able to ask only the information she needs to her customers.
Shannon sells to Mary. At checkout, Mary cannot order to Shannon in the name of her company, and she cannot receive an invoice at the name of her company. Shannon wants her customers to be able to order not in their personal name, but in the name of their company.
Who does it impact
Shannon, Mary and Jane
What is the current impact of this problem
- Annoying customer experience: some customers are really fed up when they need to fill in personal information the seller doesn’t need, they question the use of those information and trust in the seller decrease.
- Invoicing issues: Mary needs to receive an invoice at the name of her company, but today she can only buy with her own name
What is the benefit in focusing on this
- Improve customer exprience and reinforce trust in the hubs
- Provide customers the legal invoices they need
Links to more details
- GH checkout customization (first attempt done but couldn’t achieve because spree upgrade): Make customer address and phone non compulsory info at checkout · Issue #928 · openfoodfoundation/openfoodnetwork · GitHub (PR: https://github.com/openfoodfoundation/openfoodnetwork/pull/1645)
- UX improvement suggestion: If customer has different shipping and billing default addresses don't make them unclick 'same as billing' in checkout · Issue #1197 · openfoodfoundation/openfoodnetwork · GitHub
- Problem description for profesionnal buyers: Treat differently individual and professional buyer · Issue #1621 · openfoodfoundation/openfoodnetwork · GitHub
- Previous wishlist item: Make customer address and phone non compulsory info at checkout? - #24 by Kirsten
Potential solutions that will solve this problem
- enable hub to set up what info he wants to ask at checkout
- enable hub to set up if professional buyer (then entreprise name field) or individual