What is the need / problem ?
After an order cycle is completed the user must update all orders to reflect what was actually delivered. The BOM is a huge help to this. However after all orders are updated we then must credit the orders.
If shoppers paid by:
Stripe - this means going into each order and going to payments and pressing refund
Paypal - This means logging into paypal
Manual methods - This means bank transfers, giving money etc.
Credit (a hack on manual methods) - This happens automatically
It would be great to streamline this process… particularly for shoppers that paid by Stripe!
Who does it impact ?
Takes a significant amount of time for hub managers
What is the current impact of the problem ?
For a hub that sells about 100 orders a week this can take 30mins to one hour. That time could be spent on marketing, organising social events or REVOLUTION
What is the benefit of focusing on this ?
Potential solutions that will solve the problem ?
[brainstorming to list feature candidates]
- A bulk action to refund in the Orders screen - only really benefits Stripe
- Adding Paypal refunds and then enabling the same.
Selection of a feature candidate
[value x ease matric if needed]
T-shirt size of our selected feature candidate
Metrics to measure if need is satisfied after feature is implemented
Epic/projet where you can follow implementation
Connected wishlist and discovery discussions*
[list precedent discussions]