Continuing the discussion from Subscriptions: Next steps for the beta:
And now, we talk about where to next. There are SO MANY problem areas we can focus on, so this is my attempt to put them into some kind of grouping and resulting list.
So to continue the count from the previous post…
3 - WHAT WOULD WE PUT FORWARD TO BE PRIORITISED NEXT?
I believe we could have the following icebox items that focus on the biggest problems with the current version (in no particular order):
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Shoppers can’t set up and manage their own subscription. This causes way more overhead for the shop to set up and manage them. This would include the ability to manage the overarching standing order (create, cancel, pause, change)
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Shoppers can’t effectively edit their scheduled order, they have to contact the shop to do it for them. This means more work for the enterprise, plus also a lost opportunity for added sales. This would include the ability to edit each order (remove/add items, change quantities).
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Enterprises can’t manage both public and private order cycles on the same shop. This means that if they want a members only subscription they have to create another shop that is only for those subscribed customers. Or they have to have all their order cycles open and try to communicate/steer shoppers to the correct one.
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If there are no future order cycles in a schedule the enterprise can’t edit subscriptions due to a product unavailable error (existing GH issue).
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Where subscriptions are contractual agreements between the enterprise and the shopper (France only I think?), there is no means of managing this agreement via the feature. This creates more work for the enterprise to manage the contracts outside of the system.
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Failed Stripe payments for subscriptions are not proactively managed by the system, therefore the enterprise needs to spend time identifying when a payment has failed and contacting the shopper to remedy this.
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Something about how crappy the experience of setting up a schedule and the order cycles within it is for enterprises, the logic is unclear, and cloning order cycles within a schedule is a nightmare.
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Something about product variants are really painful to manage and cause much pain for enterprises fulfilling scheduled orders.
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…
If you can think of any additional problem areas please add to the list. And please comment below on which you believe are the biggest priority, and which aren’t, and if I haven’t captured the first 8 well.