@NickWeir Let’s actually talk here about what the customer wants… not an interpretion into a spec just yet…
When you described it to me you spoke about this user wanting to be able to collect customer feedback, to gain a range of insights about what the customers did and did not like.
One way of doing this is to integrate with survey functionality, like a mailchimp integration combined with google forms.
Perhaps there are better survey integrations we could use?
Taking this half a step further I think we are starting to explore the much bigger issue around Customer Insights. And after using a range of online platforms recently I really see that this is a big thing that is missing from OFN and a REALLY big perk of the kind of system our users want (or at least I now know I do).
So from a UX perspective perhaps we could be looking at combining things like google analytics (see this thread) combined with customer emailing and custom surveys.
I don’t mean to blow the spec out of the water into a huge project… instead I want us to use these opportunities to really add value to OFN as a service, rather than just tack on small features here and there.
@MyriamBoure @Kirsten @serenity @NickWeir @danielle @oeoeaio @sstead