@MyriamBoure We recently tried moving around how we charged our fees on cycles, to try and have all the calculations correct (specifically the payment gateway fee), and were surprised by what our customers had to say about it.
Originally we had put 2.5% to cover payment costs in as an enterprise fee under ‘sales’, but this number only calculates a percentage of the producers cost of the item, it does not cover the cost of the payment gateway on the other enterprise fees. We also wanted to include the cost of using the platform (2% in Norway) but that too needs to be calculated against the enterprise fees as well. Right now, the only way to do that means showing the customer a additional cost at checkout (both for delivery and payment fees where applicable.) In Norway, customers are used to having all fees included in the item cost (except delivery fees). We had instant feedback that our customers did not want to be charged a new (payment) fee at checkout, and many decided to cancel their order and write us instead.
If it were possible for customers to choose their pickup/delivery option first and payment method (ideally having a default one stored against their profile) It would be potentially possible to have all the fees calculated in advance.
@tschumilas as a Canadian, I have always been used to having taxes applied at the end, I was surprised when I first moved here about how all taxes are included in prices here. It will be interesting to see how we move forward to enable the platform to manage the various needs of different societies and cultures.