What is the need / problem
OFFrance receives regulardly feedbacks from hubs whose customers have thought they had passed the order, but never clicked on the last “order” button.
Who does it impact
In France, mainly the hub “Collectif Court Circuit” (400 families organized as 6 buying groups)
What is the current impact of this problem
Customers think they have ordered, come to take their order, but there is no order in the system so they are disappointed.
What is the benefit in focusing on this
Improve our hubs sales and their customers satisfaction.
Links to more details
Potential solutions that will solve this problem
Don’t know yet